Mon, 03rd July 2017
Customer Care & Handling Clients
This program is intended to improve the attitude of all employees towards each other and also towards clients. It looks at different types of customers and different ways to tackle there behaviour. The program will help employees get a better understanding of how important customers are to the company, but also how important it is to have a good working environment, after all Happy Employees will make Happy Clients and Happy Clients will generate Happier Shareholders.
Learn to handle internal and external customers
Dealing with customers on the phone and face to face
Learn to ask the right questions that will lead to positive outcome
Understand body language
Dress and personal appearance
Creating a good working environment
The Qualification is taught face-to-face, through lectures, tutorials, seminars and laboratory session, by Degree pathway qualified tutors.
Age Group: 18+
Lectures, hands on practice & workshops
Certificate of completion
Monday 03rd July 2017
Friday 07th July 2017
Monday to Friday
6.00pm to 8.30pm
The ICCS qualification or a minimum of 6 O’levels to enroll on the IDCS. To start the BSc 2nd year students must have successfully completed the IDCS or an equivalent qualification. Only students who complete all BSc 2nd year modules can move on to the final year of the Middlesex University BSc.
Since short courses are normally beginners courses most do not have specific entry requirements. With regards to the programming short courses a basic understanding of this field is recommended. A good level of English is essential.
IT Professional Courses
Entry requirements for these courses depend on the course in question. Normally those who apply for such courses have a number of years of work experience within management or IT.
If you do not have the necessary requirement we also provide you with foundation courses that will provide you with the entry requirement for your diplomas.
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