Mon, 05th June 2017
This course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services. It is a 3 day training course leading to the ITIL Foundation Certificate in IT Service Management. During the course, delegates will gain knowledge of best practice terminology, the structure and basic concepts of ITIL Service Management.
The course is led by a qualified instructor, using lectures, discussions, exercises and mock examination in preparation for the multiple choice ISEB Examination.
The multiple-choice examination is held at the end of the third day of the course.
Age Group: 16+
The aim of the course will be to give you an overview of the topics in ITIL® as follows :
Understand the concept of good practice
The concept of a service
The concept of Service Management
Define processes, roles and functions
The Service Lifecycle
Understand and explain the Service Lifecycle and its key concepts
Understand the business value of the phases of the Service Lifecycle
Key concepts and definitions
Understanding the key terminology and the key concepts of Service Management
Key principles and models
What is Service Strategy?
Understand the main goals and objectives of Service Strategy
Understand the 4 main activities of Service Strategy
Basic overview of value creation through services
Overview of the 3 Service Strategy processes
Understand the importance of people, processes, products and partners
Understand the five major aspects of Service Design
Understand the different sourcing approaches
Overview of the 7 Service Design processes
Explain the Service V model
Overview of the 3 Service Transition processes
IT Service versus technology components
Quality of Service versus cost of service
Reactive versus proactive
Overview of the 5 key Service Transition processes
Continual Service Improvement
Objectives of Continual Service Improvement
The 7 step improvement process
The Service Desk
IT Operations Management
This course is funded
Quality education costs money and that is why we spend time giving information and guiding students and organisations about the various scholarship schemes which they can benefit from.
Recover up to 70% of money spent on this course
Contact Our Team For asssistance. We are here to help you with all of the paper work required.Let us help you to apply
Lectures, hands on practice & workshops
Good knowledge of English.
Monday 05th June 2017
Wednesday 07th June 2017
Monday to Wednesday
9:00am to 5:00pm
The ICCS qualification or a minimum of 6 O’levels to enroll on the IDCS. To start the BSc 2nd year students must have successfully completed the IDCS or an equivalent qualification. Only students who complete all BSc 2nd year modules can move on to the final year of the Middlesex University BSc.
Since short courses are normally beginners courses most do not have specific entry requirements. With regards to the programming short courses a basic understanding of this field is recommended. A good level of English is essential.
IT Professional Courses
Entry requirements for these courses depend on the course in question. Normally those who apply for such courses have a number of years of work experience within management or IT.
If you do not have the necessary requirement we also provide you with foundation courses that will provide you with the entry requirement for your diplomas.
You can tell from the campus facilities that STC invests money to give students a great educational experience, which I do not believe other institutions do as much.Vanessa Mercieca
The lecturers are highly knowledgeable and always willing to help their students. Once I obtain my degree I would like to eventually move on to a Masters programme.Matthew Borg Carr
STC offers courses which certificates are recognised both locally and abroad. Another thing that STC is good at is that they give importance to the student by offering him/her all the support/guidance s/he needs throughout the course.Mohamed Dekna
STC Student? Leave Feedback