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Professional Business Courses

ITIL®

About

This course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services. It is a 3 day training course leading to the ITIL Foundation Certificate in IT Service Management. During the course, delegates will gain knowledge of  best practice terminology, the structure and basic concepts of ITIL Service Management.

The course is led by a qualified instructor, using lectures, discussions, exercises and mock examination in preparation for the multiple choice ISEB Examination. 

The multiple-choice examination is held at the end of the third day of the course.


Age Group: 16+
 

Course Focus

The aim of the course will be to give you an overview of the topics in ITIL® as follows :

  • Understand the concept of good practice

The concept of a service

The concept of Service Management

Define processes, roles and functions

  • The Service Lifecycle

 Understand and explain the Service Lifecycle and its key concepts

 Understand the business value of the phases of the Service Lifecycle

 Key concepts and definitions

 Understanding the key terminology and the key concepts of Service Management

 Key principles and models

  •  Service Strategy

What is Service Strategy?

Understand the main goals and objectives of Service Strategy

Understand the 4 main activities of Service Strategy

Basic overview of value creation through services

Overview of the 3 Service Strategy processes

  • Service Design

Understand the importance of people, processes, products and partners

Understand the five major aspects of Service Design

Understand the different sourcing approaches

Overview of the 7 Service Design processes

  • Service Transition

Explain the Service V model

Overview of the 3 Service Transition processes

  • Service Operation

IT Service versus technology components

Quality of Service versus cost of service

Reactive versus proactive

Overview of the 5 key Service Transition processes

Continual Service Improvement

Objectives of Continual Service Improvement

The 7 step improvement process

  • Functions

The Service Desk

Technical Management

Application Management

IT Operations Management

Funding

This course is funded

Quality education costs money and that is why we spend time giving information and guiding students and organisations about the various scholarship schemes which they can benefit from.

Recover up to 70% of money spent on this course

Contact Our Team For asssistance. We are here to help you with all of the paper work required.

Let us help you to apply
Get Qualified

Price

We offer flexible payment plans!

The course fee may be split into monthly payments for your convenience

€1400

Full Price

€980

Refundable Amount

€420

With Get Qualified Scheme

Course Details
Delivery Method:

Lectures, hands on practice & workshops

Mode of Study:

Full Time

Duration:

3 week

Entry Requirements:

Good knowledge of English.

Award:

ITIL®

Full Time
05

Start Date

Monday 05th June 2017

07

End Date

Wednesday 07th June 2017

Monday to Wednesday
9:00am to 5:00pm

Which course should I follow?
It all depends on your interests and previous qualifications and experience, however, we understand that with so many choices available it is difficult to choose! Before enrolling on a course we always recommend a one to one meeting with one of our representatives who can guide you towards the most suitable course for you. e-mail us on info@stcmalta.com or call on 21453200.
What are the entry requirements for STC Higher Education courses?
Entry Requirements vary according to course. Application forms are vetted carefully and applicants are informed whether they have been accepted within one week where possible. Below you will find some general guidelines:

Degree Pathway

The ICCS qualification or a minimum of 6 O’levels to enroll on the IDCS. To start the BSc 2nd year students must have successfully completed the IDCS or an equivalent qualification. Only students who complete all BSc 2nd year modules can move on to the final year of the Middlesex University BSc.

Short Courses

Since short courses are normally beginners courses most do not have specific entry requirements. With regards to the programming short courses a basic understanding of this field is recommended. A good level of English is essential.

IT Professional Courses

Entry requirements for these courses depend on the course in question. Normally those who apply for such courses have a number of years of work experience within management or IT.

If you do not have the necessary requirement we also provide you with foundation courses that will provide you with the entry requirement for your diplomas.
When can I apply for a course and when are the closing applications?
Applications are open year round and normally close 2 months in advance of course commencement for degree courses and one month in advance for other courses. Some of our courses fill up fast and have waiting lists; we therefore, suggest that you apply as early as possible to avoid disappointment.
When is the course commencement date?
The ICCS, DC, BSc 2nd year and BSc final year start in October. While the MSc starts in January. Short courses normally start every January and June. IT Professional Courses normally run 3-4 times a year. Extra courses might be organised during the year, depending on applications, so if you are raring to go send us an e-mail and we’ll tell you if you are in luck!! Check the STC Calendar for the exact starting date.
I want to join the degree programme but I will be unavailable for an extensive period of time during my studies?
The education programmes we offer are extremely flexible and modular in form. This means that generally speaking students can plan their own study time. If there is a particular event in your life, which requires a period of time where you will have to be absent from classes, talk to us (ideally much in advance!) and we will be able to guide you! In case, of unexpected circumstances students are able to apply for an extension which will then need to be approved.
How are STC Higher Education Courses assessed?
STC Higher Education courses are assessed through a variety of forms. These include; exams, assignments, individual projects, group projects and dissertations.
When are exams held?
Degree pathway course exams are held at the end of each respective module and exams for IT professional courses and short courses are normally held at the end of the course. Not all courses are assessed through exams.
What if I fail my exam?
Degree pathway course exams are held at the end of each respective module and exams for IT professional courses and short courses are normally held at the end of the course. Not all courses are assessed through exams.
How can I settle course fees?
Individuals can settle their fees in person at our front office, by writing out a cheque to STC Higher Education. Our opening hours are Monday to Friday between 8.00 - 21:00 and Saturday between 8.00 - 12:00.
What deposit should I pay upon application?
For short courses deposits usually amount to €50.00. With regards to all other courses a 10% deposit of the full course fee is required.
Are there any schemes and grants which offer financial help with course fees?
Yes, there are various schemes and grants available to students and most of our courses are eligible for refund. Click here for more details regarding such schemes.
What are your opening hours?
Our opening hours are Monday to Friday between 8.00 - 21:00 and Saturday between 8.00 - 12:00. We are closed on Sundays and Public Holidays.
Do you have a dress code?
STC Higher Education full time students following any of the degree pathway courses have a smart dress code - shirt, trousers and tie for the males and similarly formal clothes for females. No running shoes and jeans are allowed. Part time students attending classes in the evening have a smart casual dress code.